Introduction

Sports & Ortho Physical Therapy ("Sports & Ortho," "we," "us," or "our") respects your privacy. This Website Privacy Policy explains how we collect, use, and disclose information when you visit sportsandortho.net (the "Site") or use our online forms. We are a family-owned physical therapy practice with 10 clinics across the greater Chicago area.

This policy does not cover the health records we keep as your treating provider. Those are governed by our Notice of Privacy Practices under HIPAA, which is a separate document.

Personal Information We Collect

When you use the Site, we may collect the following:

  • Contact details: your name, email address, and phone number
  • Your date of birth
  • Insurance information: your carrier, and secondary insurance if you have it
  • Care preferences: the clinic and therapist you prefer
  • Health-related details: the body part or area you want treated
  • How you heard about us
  • Technical and usage data: pages viewed, approximate location from your IP address, browser and device type, and how you arrived at the Site

Some of this is health-related information. The area you enter tells us something about your medical situation, so we treat your entire submission as confidential and handle it the same way we handle patient information.

How We Collect Personal Information

We collect information in three ways:

  • Directly from you, when you complete a form, request an appointment, or contact us.
  • Automatically, through cookies and similar technologies as you use the Site.
  • From service providers who help us operate the Site and our practice.

How We Use Personal Information

  • To contact you about the appointment you requested
  • To verify your insurance before your first visit
  • To route your request to the right clinic and therapist
  • To respond to questions you send us
  • To understand, in aggregate, which pages help people find care
  • To meet our legal and regulatory obligations

We do not use your health-related information to target advertising, and we do not send the contents of your appointment request to advertising platforms.

How We Disclose Personal Information

We share information with service providers who help us operate, including our practice management system, our email and form providers, and our website host. They may use it only to provide that service to us.

We may also disclose information when the law requires it, or to protect the safety of a person.

We do not sell your personal information, and we do not share it with data brokers.

Cookies and Tracking Technologies

We use cookies to keep the Site working and to understand how it is used, including basic analytics. You can block or delete cookies in your browser, though some parts of the Site may stop working properly. Health-related information is excluded from analytics and advertising tracking.

How Long We Keep Your Information

We keep appointment requests for 12 months and then delete them. If you become a patient, your clinical record is kept for the period Illinois law requires for medical records, which is separate from this policy.

Links to Third-Party Websites

The Site may link to websites we do not operate. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before sharing information with them.

How We Protect Your Information

We use reasonable safeguards to protect the information you send us. No website can promise perfect security, so please do not send detailed medical history through the Site. Bring it to your visit instead.

Your Privacy Rights

You can:

  • Ask what information we hold about you
  • Ask us to correct or delete it
  • Ask us not to contact you

To exercise any of these, contact us and we will respond within 30 days.

Children's Privacy

This Site is intended for adults. We treat patients under 18, but those appointments are arranged by a parent or guardian. We do not knowingly collect information online directly from children.

Changes to This Policy

We will update this page when our practices change, and the date below will change with it.

Contact Us

Questions about this policy, or want your information removed? Contact us or call any clinic from the locations page.

Last updated: August 22, 2026